Buyer collected and didn't use postage although paid for it | Member To Member Support

hood38 · 2025-12-22T19:57:54.890000Z

I sold a delicate item which included postage. The buyer paid for it but then chose to collect it in person so it didn't risk damage and would be there before Xmas. How do I let ebay know it has been collected and can I trigger a postage refund for the buyer? I'm getting messages saying despatch is overdue even though it has been collected.

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Buyer collected and didn't use postage although paid for it | Member To Member Support | eBay UK