Buyer claiming item gone missing | Member To Member Support

jonesgs · 2025-12-01T17:48:16.266000Z

Hi, im new to selling on ebay. Ive sold my old phone, and sent the phone using the QR code. It was Royal mail standard tracked 48, which im assuming was the delivery method chosen by the buyer? Anyway, I sent the phone on the day he bought it using the QR code. The delivery status is delivered, but now hes messaged me saying he's come home from work and it's nowhere to be seen and he's asked around and no one else has seen it either. What protection do i have as a seller? I'm sure anyone could claim it's gone missing to avoid paying. I feel like I may have been scammed 😭 thanks for reading. Any advice I'll greatfully receive as a noob ebay seller 😢

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Buyer claiming item gone missing | Member To Member Support | eBay UK