Buyer claiming an item was damaged and demanding refund | Member To Member Support

qaflad · 2025-12-21T12:17:20.720000Z

A buyer bought a glass decanter, she's claiming that it wasn't packed properly and the glass stopper was damaged as a result. I used almost a full roll of bubble wrap and both decanter and stopper were well wrapped and secure, there's no sign of damage to the box so I don't believe the stopper was damaged in transit but she's demanding a refund on order to get the chip in the stopper repaired, I don't believe it was my fault or that the decanter was inadequately packed. What can I do?

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Buyer claiming an item was damaged and demanding refund | Member To Member Support | eBay UK