Buyer claimed empty package with open package | Member To Member Support

hatgozu-0 · 2026-04-25T15:08:50.159000Z

Hello , one of buyer claim missing item with open package.I sent with Royal Mail second classes large letter.She sent me open envelope picture and claim I sent empty envelope.She reported to eBay and I any refund.I couldn’t find any way to decline her refund. And she also treated me with negative feedback.Could you please help me if anyone experienced in this situation.Thank you.

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Buyer claimed empty package with open package | Member To Member Support | eBay UK