Buyer changed mind after nearly 1 month | Member To Member Support

pummavixen8 · 2025-10-28T22:16:37.582000Z

I sold an item at the beginning of October. Buyer paid via eBay straight away. They messaged to say they would collect 30th October, 3-4pm. (I would have to leave work early for this but agreed as they'd paid so promptly). They messaged this week changing times. I couldn't accommodate their new proposals.I suggested several alternative suggestions, none of which suited the buyer. They now want to cancel the order. Although I still have the item, I am annoyed as I have lost nearly 1 month and my listing started it would be a "collect only". Obviously I won't keep money if they aren't going to collect but there actions are unethical, surely?They are a business and negative feedback from me won't effect them much. I am a private seller and negative feedback would impact on me. Also they have my home address! Does anyone know eBay's policy on this?Thanks in advance!

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Buyer changed mind after nearly 1 month | Member To Member Support | eBay UK