Sold an item and the buyer messaged me after I’d dispatched the item, saying that had they known it was Evri as the courier, they wouldn’t have purchased. Because they wanted Royal Mail.I dispatched it 2 hours after the purchase was made.They claim Evri parcels always arrive to them damaged. But they did not communicate this to me at all prior.Then they asked if I can cancel the order after I’ve already dispatched the item.I’m concerned the buyer is going to falsely report a problem with the ite...

You won't be 'hung out to dry'. First of all, it is entirely possible that your item will arrive safely and your buyer will be happy. If you use Evri regularly, package items well, and know that your items are generally delivered without any damage, then there probably won't be an issue anyway. Secondly, if the item arrives damaged because of how it has been handled by Evri, and you sent using Ebay Simple Delivery, you and the buyer are covered. Ebay would refund the buyer without needing the it...

Buyer changed mind after item dispatched. | Member To Member Support

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Buyer changed mind after item dispatched. | Member To Member Support | eBay UK