Buyer can't buy through the app?

Question

Just had an inquiry from a buyer who isn't able to click and buy an item from my shop - they get a message to advise they cannot buy through the app - see below; it appears to be an automated message anyway.  The buyer tells me that my other items do have the place in a basket option.  I have checked the listing and it appears to be the same as the others but hoping that someone might have a solution?  Fingers crossed someone can advise.

**peaseblossom** · Accepted Answer

I found this information that might help: https://www.reddit.com/r/Ebay/comments/1m143vd/buying_options_you_cant_purchase_this_item_from/   @speechsort46