Buyer Cancelled Order While I Was Preparing it for Shipping | Member To Member Support

kejo_2510 · 2026-05-21T13:35:44.891000Z

hi folks,a buyer cancelled their purchase while i was wrapping it up and getting it ready to post however, while i was doing that, the buyer was somehow sent a message that said it was too late to cancel the sale, and that the item was already on its way (which wasn't the case, as the item was still here at my house) i've had a friendly email exchange with the buyer to explain that i didn't ship the item, but what's the next step? my hope was that if i just did nothing, and didn't 't complete the sale by shipping the item, then the buyer's money would remain in their bank account, but, unfortunately, the buyer says it looks like the money's been taken from their account (however, so far there's no sign of it, at my end)any ideas? this is the first item i've sold on ebay in a long, long time, so i'm not too sure what the process is in this situation!thanks all!

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Buyer Cancelled Order While I Was Preparing it for Shipping | Member To Member Support | eBay UK