buyer cancelled order and i had to refund shipping myself? | Member To Member Support

copea-4095 · 2025-10-20T19:46:27.701000Z

hi, so i have a gaming laptop listed on ebay for sale and someone bought it with an additional cost of £14 for shipping which was added onto the price, they cancelled the order and i refunded it but when i refunded the order the £14 has come out my bank instead of coming out of my ebay funds which i already used to pay for the shipping label, surely this should of also been refunded as part of the price that was paid ? i cant find a direct way to contact ebay or talk to an agent to ask why this has happened

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buyer cancelled order and i had to refund shipping myself? | Member To Member Support | eBay UK