Buyer cancellation request | Member To Member Support

samy.881 · 2026-06-09T10:26:49.351000Z

I recently sold an item but now the buyer wants to cancel the item and said her partner wanted a different colour. I haven’t dispatched it yet but I don’t want to cancel as it’s a good price. It’s going through authentication as it’s a shoe. Am I obliged to cancel or can I decline the request and still get my money and remove any bad reviews later on?

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Buyer cancellation request | Member To Member Support | eBay UK