Buyer broke item and asking for refund | Member To Member Support

akw1802 · 2026-01-10T16:56:37.729000Z

I sold a smart plug and the buyer is saying it doesn’t work and asked to return it, the photo looked like it had been damaged and on receiving the item back it has clearly been pulled apart and now is unusable. I am wondering if the buyer has opened it to use a part inside. I have submitted details to eBay but the message says they will take action if necessary after their investigation but they won’t let me know the outcome. I haven’t yet issued a refund as I don’t feel like I should be out of pocket for them breaking my item, even if I reduced the refund by 50% I have a broken item that I now can’t sell. How should I proceed? TIA

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Buyer broke item and asking for refund | Member To Member Support | eBay UK