Buyer asked for refund. Most likely lying | Member To Member Support

wan252 · 2026-04-26T13:40:49.698000Z

Hi.I sold 5 laptop PSUs that were brand new. Came boxed with Intel NUC pcs in sealed boxes. Because I did not need the PSUs, I put them on eBay. Sold 4 and no issues but the 5th I receive refund request. Buyer claimed the PSU killed his amplifier and I should bin it. Below is what he said directly to me: It's killed my amp.The supply was fully researched and compatible for the application. I highly suggest you bin it.Its just one of those things and I am not asking for composition. Please refund me to put towards a new amp. And below is what he said when he opened the request: Reason for returnDoesn’t work or is defectiveCommentsUnfortunately upon connecting the power supply to my amplifier it is sending rippling (like wind noise) Direct current 2 sub driver so power delivery not clean, possibly a failing capacitor.. 4 contrast I have ben using a chep 1.5amp powr supply that works fine but is obviously headrom limited. The power supply even switched on and not turned up is outputting DC to the speaker. I am glad I didn’t try it on a laptop! The brick was well packed and the lead is new, brick has minor marks. Pops too. I believe he's trying to abuse the eBay refund policy. I suspect he had an identical PSU and wants to swap it with mine. He said it has minor marks, which wouldn't be true since it was a new one. I sent him pictures with the PSU being packed so I have evidence if that. He even confirmed it was well packed. Unfortunately eBay only offere me two options: to refund him and he keeps the item, or refund him partially.How am I protected as a seller? The PSU was new, he used it for something that wasn't designed for.What should I do?Thanks for any advice!Regards,Razvan

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Buyer asked for refund. Most likely lying | Member To Member Support | eBay UK