Buyer arranged own delivery on collection only and item got damaged | Member To Member Support

samhills28 · 2026-06-05T17:00:34.049000Z

I sold an item and listed it as collection only, the purchaser wanted to arrange their own courier to collect the item. I said I’ll be happy to leave it out. They expected me to package the item. I said that I would wrap it in shrink wrap as I didn’t have a box big enough but I cannot be responsible for any damage caused to this item, as it was collection only. I ended up wrapping the item in shrink wrap, the courier never turned up so I took it down to post office and sent it for them with a printed out QR code that I did at home. The items has now turned up at their property and is damaged. I have been paid for the item but the QR code, to say they have collected it, has still not been sent to me. what do I do.

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Buyer arranged own delivery on collection only and item got damaged | Member To Member Support | eBay UK