This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I received a ''refund'' of 0.52p for the item and 0.28 postage according to Paypal {!} I contacted CS and got through to an actual human being in Ireland {I think} and he opened a case on my behalf. He saw the images I'd sent of the s...

Wait until tomorrow. Go back to the case and ask Ebay to step in through the case. The option may not be available until part way through the day - don't expect to be able to do this first thing in the morning. You don't need to actually contact Ebay directly. Then, Ebay will either provide a label on the seller's behalf or they will refund you from the seller's funds. There is a process to follow. There is no point in getting stressed about it or communicating with the seller, just...

Business seller still refusing returns label and refund for smashed item in post. | Member To Member Support

Discussions

Business seller still refusing returns label and refund for smashed item in post. | Member To Member Support | eBay UK