Bug with eBay live-chat, unable to start a new chat

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This morning, before 8AM, I tried to contact eBay using their live chat service. At the time, an automated message said to wait until they open at 8AM.

I waited until after 8AM, but the live-chat history is stuck on what was previously open. In other words, it still thinks I'm on the chat prior to 8AM and will not let me type, end the chat, or restart the chat. This seems like a bug in the website and switching to another device or browser does not work.

Every time I choose to live-chat, I just see this screen:

Is there anyone from eBay's technical team who can help?

paulamc-10

166 View listings

Posted 10 months ago·Last reply 6 months ago

2 comments

kat@ebay

Admin6 months ago

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Hi @paulamc-10 ,

Providing an update here. Tech have confirmed this issue with the support chat being greyed out as resolved. The fix has been applied and its working as normal.

Thank you,

Kat

kat@ebay

Admin10 months ago

View listings

Hi @paulamc-10 ,

Thank you for your post.

This has been reported to our tech team as other users had same issue on the thread here

Once there is an update from tech we will update the main thread.

Thank you,

Kat