Bug preventing contacting sellers as buyer | Member To Member Support

treebearded · 2025-10-25T07:57:20.835000Z

There's a bug preventing me contacting sellers at all, including ones I've purchased from. I'm in the UK and had purchased three items from a seller in France and paid before asking for combined postage as it said the items were in two other people's baskets. Ebay failed to combine postage on these three small, fairly light items ( only about an inch long and the same wide). I went to contact the seller to ask if he could refund the excess postage. But every time I clicked Contact seller on their profile it sent me back to their profile. If I went to purchased items and clicked contact seller it sent me back to the items or order or contact seller page. I couldn't report this in Help as there is no Help category I could see for reporting bugs with contacting sellers. So I cancelled the order entirely rather than pay three times the real postage cost.

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Bug preventing contacting sellers as buyer | Member To Member Support | eBay UK