Brother Printer stopped working within warranty period | Member To Member Support

repmeh · 2025-10-24T10:56:36.105000Z

I bought a Brother HL-L3270CDW Laser Printer from a company on Ebay. After about 10 months the printer stopped working completely. I contacted the company about it but they were very unhelpful. So I contacted Brother. They told me that the Serial Number I quoted was for a Non-UK / Non-EU model and therefore it was not covered by their warranty. Their website states however that all warranties are valid for 12 months.So I went back to the seller to see what they would say. It was not shown in the listing that it was a Non UK / Non-EU model.They told me that the Warranty was for 10 months which is clearly untrue. A 10-month warranty rather than a full year.There does not seem to be a method of getting Ebay involved this. The company have washed their hands of it and the manufacturer is not going to do anything either.Any suggestions?

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Brother Printer stopped working within warranty period | Member To Member Support | eBay UK