bought item but its failed within warranty period | Member To Member Support

pml7975 · 2026-03-02T00:05:28.581000Z

I purchased an item for a car, specifically choosing that particular seller and item as it was advertised as being in the UK and having a 10 year warranty. now around 15 months after purchase (bought 15th november 2024), the item is failing to do its job. i have contacted the seller on 2 occasions now, asking them what the process is to have the items replaced under the advertised 10 year warranty and they do not reply. in my opinion this is a fraudulent advert, or at best misleading, and they currently still advertise the product under ebay item 395817642235.I have tried reporting to ebay but cant seem to find anything that fits the situation properly. any suggestions on the best course of action from here? Normally i would have had an official legal letter drafted up, but that isnt possible as there is no physical address that i can find in the UK to send the letter to, and despite the item being advertised as UK (probably just in a UK warehouse) the only address i can find is 'guangdong, china'

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bought item but its failed within warranty period | Member To Member Support | eBay UK