Below Standards | Member To Member Support

famu-4021 · 2026-03-24T10:03:48.987000Z

Dear eBay Community, I am seeking advice and guidance from experienced sellers regarding my current seller performance status. My account has recently fallen below standard, mainly due to the Cases closed without seller resolution rate of 0.38%. I truly value selling on eBay, and I am fully committed to improving my performance and maintaining excellent customer service. Most of the cases that affected my metrics were related to delivery delays or situations where buyers opened cases before I had enough time to resolve the issue directly.I am currently taking several steps to improve my service, including:Responding to buyer messages fasterMonitoring orders and delivery tracking more closelyOffering quick resolutions such as refunds or replacements when neededImproving my dispatch and communication processI would greatly appreciate any tips, strategies, or best practices from experienced sellers on how to reduce the “cases closed without seller resolution” rate and return my account to Above Standard as quickly as possible. Thank you very much for your support and advice. Kind regards,Farah Murad

Discussions

Below Standards | Member To Member Support | eBay UK