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bad feedback left by buyer which contradicts the outcome
Summary: jilliam67 posted about a situation in which they received negative feedback from a buyer that contradicts the positive outcome of their transaction. tressygirl responded, likely seeking more details or offering advice. jilliam67 replied again, concluding the brief discussion without further engagement.
Hello all
I've got a problem which i cannot seem to resolve even though I've done nothing wrong!
I sold a sealed trading card booster box and the buyer requested a return on the item and immediately left bad feedback saying that the item was resealed. I opened a dialog with the buyer asking why they thought that was the case. A few messages later the buyer admitted that they had made a mistake and apologised and closed the case.
However, the bad feedback remained so I asked the him to retract the bad feedback. He then responded with an AI screen-grab which explained that it was the seller (me) that had to send a feedback revision request. I have done this and i have sent follow-up messages asking him to confirm the feedback removal but i have had no replies.
My reputation was excellent but now there is a false accusation that I sell resealed items and now there is no way that anyone would buy from me. It completely contradicts the outcome which the customer apologised for. Even worse, I have asked ebay to review it and they responded pretty quickly saying that they would not remove the feedback. Surely there must be a way I can fix this, can anyone help? Thank you in advance. Jill
tressygirl
Mentor5 months agoYou need to contact Customer Services again, but sometimes one has to remind them of their own, I mean of eBay rules!
Any mention of refunds and this breaks eBay's feedback rules, also any eBay involvement, so that feedback has a right to be removed.
Contact CS with the link below unfortunately, it seems the Call Back option is not always available, but I would still recommend contacting CS at 8 a.m. on weekdays, as there's more chance of being answered by Dublin.
https://www.ebay.co.uk/help/eua?id=5190
Explain in polite Clear terms that you are [politely requesting for the negative to be removed as it breaks feedback rules and policies by mentioning refunds and asking for this meaning eBay involvement.
Hopefully that'll do the trick !
@jilliam67
jilliam67
OP5 months agotressygirl, thank you so much. It did indeed do the trick!
Much appreciated
Jill