bad feedback left by buyer which contradicts the outcome

Question

Hello all I've got a problem which i cannot seem to resolve even though I've done nothing wrong! I sold a sealed trading card booster box and the buyer requested a return on the item and immediately left bad feedback saying that the item was resealed. I opened a dialog with the buyer asking why they thought that was the case.  A few messages later the buyer admitted that they had made a mistake and apologised and closed the case.  However, the bad feedback remained so I asked...

tressygirl · Accepted Answer

You need to contact Customer Services again, but sometimes  one has to remind them of their own,  I mean of eBay rules!   Any mention of refunds and this breaks eBay's feedback rules, also any eBay involvement,  so that feedback has a right to be removed.   Contact CS with the link below unfortunately,  it seems the Call Back option is not always available,  but I would still recommend contacting CS at 8 a.m. on weekdays,  as there's more chance of being a...