Awaiting a refund for unused postage | Member To Member Support

ernietheduck · 2026-06-22T15:13:04.237873Z

I made an error with a recent sale and created a postage label for £3.95, because at first I couldn't see how to change what I needed to (I'm aware now of what I need to do to amend the postage cost to reflect the size and weight of each package). I cancelled the sale and issued a refund back to the customer, as well as cancelling the postage, but I still haven't received the refund back for the payment for postage which has gone unused. I raised a cancellation request on the same day I issued the refund for the order, which was 8th June, but when checking the menu for "Track and manage your packages", in the column, "Track Package", it's still displaying Cancellation Requested. There doesn't seem to be a straightforward way to speak to a person and AI isn't really resolving the issue for me. Can anyone advise what happens now? Thanks

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Awaiting a refund for unused postage | Member To Member Support | eBay UK