Authenticator returned valuable item to the wrong address | Member To Member Support

19dkaufman · 2025-08-31T08:38:28.380000Z

Can anyone give me any advice because this situation is properly stressing me out. I was trying to sell an expensive diamond and platinum necklace for my wife in UK. Originally purchased by us in USA. Platinum hallmark is “PT950” with Tiffany’s maker’s mark. Authenticator decided it was authentic but had a problem with the hallmark. Also said the safety catch was loose or tarnished or scratched or something so flagged that as an issue found with the listing accuracy. They immediately stopped the transaction and eBay confirmed that the piece would be returned to me. Fine. Understood. Even if I don’t agree with the decision. The real problem is that I have never provided eBay with a return address because I don’t normally allow returns. EBay have never asked me for a return address. I found out by checking the delivery tracking that my item was to be delivered to me at an address that I moved out of in March 2023, i e 29 months ago. It seems that the authenticator just arbitrarily used an old personal address for me it found on eBay and “returned” the piece there. I found this out yesterday, the day the piece was to be “returned “. I managed to postpone the return by a week via the delivery company app, assuming that this mess can be resolved before that date. I talked to eBay customer service at length about this disastrous situation yesterday and was simply told that the authenticator would call me, within 24 to 48 hours. I am very doubtful this will be dealt with by eBay or by the 3rd party authenticator. I have no confidence in ever seeing this piece of jewellery again, quite honestly. Help! Thanks in advance David

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Authenticator returned valuable item to the wrong address | Member To Member Support | eBay UK