Authentication Process

Question

Hi! I recently sold an item that the buyer wanted to authenticate using the authentication service. The item is showing as arriving with the Authenticator however the time the process has taken did not work with the buyers timeline and they subsequently cancelled the order and received a refund. I am trying to get an answer regards the item being returned to me but there is no information regards to this and no option to make contact. Has anyone any advice. Huge thanks.

*vyolla* · Answer

Are you sure that the refund has been taken from you?

john1297576 · Answer

Buyers cannot cancel, only seller can cancel!

You should not have done anything until returned to you. Fussy buyer would have had to wait, as I would have thought item would go to buyer, I cannot imagine it is possible to cancel a sale while still with authenticator