Authentication centre posted my bag to wrong buyer | Member To Member Support

elacru43 · 2026-06-24T17:54:29.009526Z

I sold a Mulberry bag and posted it to the authentication centre to be authenticated. It passed the authentication, and was then posted out to the buyer. The buyer has now been in touch to say a Kate Spade bag has arrived, so it looks like authentication centre have mixed items up and my Mulberry bag has been sent to someone else. The buyer has opened a case to return the bag. My question is surely this has nothing to do with me, I did everything right, the mistake was made by the ebay authentication service?

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Authentication centre posted my bag to wrong buyer | Member To Member Support | eBay UK