asking seller to cancel an order | Member To Member Support

wearandshare · 2026-05-28T14:10:51.425000Z

I bought an item 4 days ago and asked the seller to send it by special delivery rather than Yodel. Seller and I agreed she'd send me an updated invoice once she'd worked out what the new postage would be and once I had that I would pay. Seller messaged me today to apologise that a family member had, unbeknown to her, since sold the item on another site. I've asked her to cancel the order as My Ebay is still showing an alert that I haven't paid. She's a new seller so I directed her to look at her options menu - cancel order - possibly choose 'item no longer in stock'. I don't want either of us to receive any negative marks to our accounts. If she doesn't send me a cancellation to accept, should I send her one in a couple of days (though none of the options for me to choose under the buyer 'cancel menu' are appropriate in this case).

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asking seller to cancel an order | Member To Member Support | eBay UK