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Argos click and collect
I have had a parcel delivered to an Argos store as part of ebay click and collect service. DHL have delivered item two days ago, but I haven't received a FM collection code. When speaking to ebay I have been told that the FM code hasn't been generated as Argos haven't scanned the item in. When speaking to Argos they are telling me that they can't locate the item in their warehouse without the FM code. The item was delivered two days ago, am I being impatient or should I be concerned that the item Is lost or due time be returned?
1 comment
tressygirl
Mentor4 months agoYou are not being impatient as you only have 7 days from being notified the item is in store to collect your item, so that code is essential.
eBay Customer Services do not always give you correct advice, you need to contact them again but first check all your eBay messages, your email even Spam and your order details, in case the code has now been delivered.
If not you do need to contact CS again but do so only very first thing when lines first open at 9 a.m. on weekends and 8 a.m. on weekdays, for live agents, and then there's more chance of Dublin answering. Only speak to them, it's a Call Back option so you'll hear if it's the dulcet tones from the Emerald Isles.
Use this link to contact CS.
https://www.ebay.co.uk/help/eua?id=5190
@sabkelin