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Aren't products bought on Ebay subject to normal UK guarantee/warrentee law ?
I bought a home water pressure booster pump and fitted it in Jan 2026. I only switched it on for a few minutes a day to help fill a cold water tank. But it's already packed up...won't respond/work. I've checked the usual/obvious things - mains power supply, water supply etc. I contacted the seller (in Tamworth - just a few miles from me) and he's saying he won't replace the pump or refund the price. The purchase is obviously outside of Ebay's 30days period...but surely any item bought in the UK is subject to normal warentee/guarantee terms and laws ? The pump has failed after only 7 weeks of very light use so surely I should be entitled to a refund or a replacement ?
Item No. 376030401648
6 comments
*vyolla*
Mentor5 months agoIf you bought it in January this year and you funded the payment with a debit or credit card you're still in time (120 days) to issue a not as described chargeback via your card provider and get a refund.
himselfandall
OP5 months agoCheers
Paul
tobiasd4
Mentor5 months agoSee here for help.
https://www.citizensadvice.org.uk/
jckl1957
·5 months agoYou should be entitled to a refund or repair or replacement if you bought the item new from a UK business seller.
However, you have to pursue your rights with the seller. Contact them again.
himselfandall
OP5 months agoMany thanks for your reply. Do you happen to know what law or regulation I
can quote to the Tamworth seller just to nudge him to take my claim
seriously ?
Thanks again.
Regards
Paul
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Here's the Tamworth seller's reply to my message..
New message from:
<>4.l1181&mkcid=7&ch=osgood&euid=eae02114568b496aa8a5a83109ada750&bu=436614525
00&osub=-1%7E1&crd=20260314234922&segname=11051> civilarian10
<>msid=e11051.m44.l1183&mkcid=7&ch=osgood&euid=eae02114568b496aa8a5a83109ada75
0&bu=43661452500&osub=-1%7E1&crd=20260314234922&segname=11051>
(1,496RED_STAR Star)
Dear friend,
Sorry, due to the long duration of your order, we cannot refund you or send
a replacement. In the satuation, you can contact ebay to solve this issue
for you.
Sorry for all the inconvenience caused.
Best regards.
<>ested=civilarian10&qid=3395251571014&redirect=0&self=himselfandall&mkevt=1&m
kpid=0&emsid=e11051.m44.l1139&mkcid=7&ch=osgood&euid=eae02114568b496aa8a5a83
109ada750&bu=43661452500&osub=-1%7E1&crd=20260314234922&segname=11051> Reply
jckl1957
·5 months agoProbably the Consumer Rights Act 2015.
You can find details of your rights with a quick google.