Are Bespoke Website Builds “Electronically Delivered Items”? Clarification Needed | Member To Member Support

harperandholt · 2026-01-16T22:30:18.626000Z

Hi everyone,I’m hoping to get some clarity from other sellers and eBay staff on how bespoke website services are classified.I sell custom-built websites and SEO services under the Internet Businesses category. Each order involves manual work: I design and build a brand-new WordPress website from scratch, configure hosting, and hand over login details once the project is complete. Builds typically take several days or even weeks depending on scope.I do not sell:Software keysCodesDownloadsTemplatesInstant digital filesHowever, during account verification I was advised that I may need “permission to sell websites” under the Electronically Delivered Items policy.That policy refers to items such as:Unauthorised software keysDigital movie codes or filesInstant electronic downloadsMy service doesn’t match that definition. Nothing is instantly delivered, nothing is downloadable, and nothing is resold. Each customer receives a unique, original website created specifically for them.From my understanding, this is closer to a professional service / turnkey business setup, not a digital good.Has anyone else selling web design, SEO, or similar bespoke services encountered this?How have your listings been classified successfully?

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Are Bespoke Website Builds “Electronically Delivered Items”? Clarification Needed | Member To Member Support | eBay UK