Are all Ebay decisions made with AI | Member To Member Support

sandra4003 · 2025-10-08T15:17:52.386000Z

I recently requested negative feedback removal (the first one I have had). The buyer left negative feedback because he says that he ordered a different item. (an item which I have never offered for sale!)I sent the item that was on the order, there is no dispute about this. I explained all this to Ebay customer service but they obviously have not read the detail. Perhaps it was an AI decision?Therefore the unfair negative feedback remains.I have been a member since 2004 and I have over 1000 items for sale on Ebay. Perhaps time to move to another platform.

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Are all Ebay decisions made with AI | Member To Member Support | eBay UK