Appealing reported buyers decisions

Question

I have had a couple of buyers recently claim NAD and returned. Discussions with the buyers has highlighted that they have ordered the wrong item and not read the description properly. In one case, the buyer attached a photo to the NAD claim that literally proved he had been sent the correct item and as described. Yet ebay always sides with the buyer. Admittedly, my products require a modicum of knowledge of their use to order, but in fairness, you wouldn't order something without knowing it will...

tressygirl · Accepted Answer

Some of your negatives are too old to be removed, but I'm surprised the last one hasn't been removed , as it breaks feedback rules.  The mentioning of any eBay involvement as their last line states, ' Thank you eBay for solving the situation'  is not allowed.   I would suggest contacting CS but only first thing when lines open at 8 a.m. for live agents on weekdays,  as there is more chance of Dublin answering,  only speak to them, and bring to their attention the explain...