Appeal unfairly rejected | Member To Member Support

friezebj · 2025-10-24T09:23:08.987000Z

I bought an item from a seller in California. The package arrived but it was the wrong item. The seller acknowledged the error and sent the correct item. He also said to keep the wrong item too. He sent me a picture to show the second package had been dispatched. There was no new order number but USPS tracking showed package delivered to Glendale Heights - ebay international hub in IL. After a month the package has not arrived. I contacted ebay who said the package was delivered and so case closed. I appealed and was rejected because the package had been delivered. Yes, the first package was delivered but not the second one. I've told the seller this and he says it's down to ebay and they must do more I don't know what to do so would appreciate any advice. Thank you, Steve

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Appeal unfairly rejected | Member To Member Support | eBay UK