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Appeal regarding Late Delivery status
Summary: x-54088 encountered a delayed pickup issue with an eBay postage label, leading to the purchase of an independent label to deliver the item, which was successfully received by the buyer. However, the order still shows as overdue, affecting the seller's performance metrics. john1297576 and tressygirl suggested options for resolving this issue, including contacting eBay's Customer Services and provided a link and tips for reaching a live agent to correct the record.
Due to a delayed pickup/delivery with the initial eBay postage label, I contacted customer support to cancel that label. I then purchased a new shipping label independently and dispatched the item to the buyer right away.
The package has already been successfully delivered to the customer. However, the system is currently showing the order as overdue / late dispatch.
Could you please help review this order and remove the late delivery record/defect from my seller performance metrics, as the item was fulfilled and successfully delivered to the buyer?
Thank you for your assistance, and I look forward to your reply.
tressygirl
Mentor3 weeks agoYou'll need to contact Customer Services with details that new tracking has shown the item was delivered on time.
Contacting eBay Customer Services is not easy nowadays to get a live agent , but some have had success using the app, otherwise keep typing in ' I wish to speak to an agent' and this too can work.
Use this link to contact CS, if you can try at 8 a.m. on a weekday morning also more chance there for Dublin to answer.
https://www.ebay.co.uk/help/eua?id=5190
Lines open between 8 a.m. to10 p.m. on weekdays.
9 a.m. to 6 p.m. on weekends.
@x-54088
john1297576
Mentor3 weeks agoWe are members like you, we are not ebay.
If you arranged the shipping, then you cannot add a different tracking number, but if buyer opened a Not received case, you could give your tracking to respond to the case.