Appeal of a late delivery rejected even though buyer asked for a shipment delay! | Member To Member Support

vinyl_storage · 2025-10-23T09:29:59.638000Z

Hi,Has anyone been asked to delay a delivery by a customer through ebay messaging? We agree a dispatch date we stick to this even though we have a late delivery mark. I have appealed this and its been rejected as we have dispatched past our standard ebay settings. This is extremely frustrating as we wanted to accommodate a buyer outside of our ebay standard practice and now I am being penalised as a seller because I have tried to give good customer service !!!! If anyone has experienced this how have they taken it further? Thank youSophie

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Appeal of a late delivery rejected even though buyer asked for a shipment delay! | Member To Member Support | eBay UK