Locked
Discussion interactions are currently paused.
Appeal
Hi there, how do I appeal
a refund request and ask eBay to step
in to help?
TIA
3 comments
Locked
Discussion interactions are currently paused.
Hi there, how do I appeal
a refund request and ask eBay to step
in to help?
TIA
john1297576
Mentor6 months agoMore information needed.
You can only ask ebay to step in 3 days after opening a case of some sort.
If you messaged a seller and if no response or request declined, you cannot ask ebay to step in.
**peaseblossom**
Mentor6 months agoIf you're the buyer and have had a return request refused by the seller it's possible you used the wrong reason. Something like "doesn't fit" is classed as "change of mind" which sellers can refuse. If an item was not described correctly you have to use "not as described" which sellers cannot refuse.
Anyway, eBay won't normally reconsider a closed return but no harm in asking, if you can get through. Click on the help link at the top of any page. Select any topic then scroll down to Contact Us and get to automated assistant. Ask to speak to an agent and repeat until it passes you to a real person.
*vyolla*
Mentor6 months agoYou can only appeal if eBay made a decision in the first place.
Can we have some more information please?
Are you the buyer here or the seller?