Locked
Discussion interactions are currently paused.
Appalling service
Appalling service. Bought and item and it was faulty. Contacted the seller and was ignored, contacted again and they did the percentage refund nonsense and then ignored me until the returns window ran out. Also removed the option to give feedback on the item. eBay are useless and I am going round and round trying to get my money back. Appalling customer service
4 comments
*guinevere*
Mentor9 months agoDid you open an ebay return using the reason: Not as described? If you didn't do this within the 30 day window your seller does not need to refund you. Some sellers will deliberately run you out of time if you don't open a case.
As advised by @**peaseblossom** if you don't follow procedure ebay can't help you.
You can't usually leave feedback if no case is opened.
**peaseblossom**
Mentor9 months agoif you followed ebay's system you should have escalated your case to ebay after 4 days. Otherwise it will expire eventually. You can't do anything else on ebay but contact your payment provider and see if they can refund.
catharms_26
OP9 months agoI have no option to escalate anything. I've been round the system several times. Can't speak to an actual person and the resolution centre has disappeared. There seems to be zero recourse for a bad seller
61stephenuk
Mentor9 months agoThis looks like you didn't actually open a case with eBay but only made contact with the seller and now time has run out. Is this what happened?
When did you receive the item?
If a case wasn't opened with eBay and you are now too late you can try your payment provider for a refund