Any advice on getting a refund for an item I believe is not genuine? | Member To Member Support

mumsa3 · 2026-03-07T09:48:53.620000Z

I ordered some trainers in what should have been the correct size as I'd tried the same ones on in a shop the day before. They are at least 2 sizes too big, are men's trainers rather than women's as advertised, and I believe they are not genuine. Seller has refused a refund as they have a no returns policy (which I unfortunately wasn't aware of when I purchased them). Any advice on how to get a refund through Ebay?

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Any advice on getting a refund for an item I believe is not genuine? | Member To Member Support | eBay UK