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Any advice on getting a refund for an item I believe is not genuine?
I ordered some trainers in what should have been the correct size as I'd tried the same ones on in a shop the day before. They are at least 2 sizes too big, are men's trainers rather than women's as advertised, and I believe they are not genuine. Seller has refused a refund as they have a no returns policy (which I unfortunately wasn't aware of when I purchased them). Any advice on how to get a refund through Ebay?
3 comments
jckl1957
·7 months agoGood advice from @*vyolla* but you do only get one chance to start a return through Ebay.
If you opened a case stating the shoes were the wrong size/didn't fit, the seller could refuse the return and the case would close.
What has happened so far?
*vyolla*
Mentor7 months agoSimply open an eBay return and select the 'doesn't match description or photos' reason.
Your seller should then issue a pre-paid returns label. If they don't, then after 3 business days you'll see an option appear to get eBay involved. use this, and they'll issue you with a label.
https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4041&st=3&pos=1&query=Return%20an%20item%20for%20a%20refund&intent=return&lucenceai=lucenceai&docId=HELP1134
john1297576
Mentor7 months agoHave you never read this on every listing on the right?