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An item I purchased and it wasn’t the right colour
Summary: sharonw7672 expressed concern about returning car paint after not receiving a response from the seller regarding a potential refund. tressygirl advised following eBay's Money Back Guarantee process and escalating the issue if necessary, ensuring not to cancel the return case early. red_magpie pointed out that once a return request is canceled, it may not be reopened, but suggested contacting the payment provider for further assistance if the seller was at fault.
I purchased some car paint I did initially put for a return but I’m reluctant to return the item in case I don’t get a full refund. I have messaged the seller and had no reply from them. I asked for their advice on this matter and got no response I know I cancelled the return order but I just needed to get advice from them beforehand which I never got so now I would like to get a full refund for the item. How do I go about it? As because I requested to cancel the return there’s no option to go through for eBay to step in.
*vyolla*
MentorAug 17, 2026 at 11:43 AM@sharonw7672 What's the reason for the return?
red_magpie
MentorAug 17, 2026 at 11:24 AM · EditedI know I cancelled the return order
I you opened and closed a return request through eBay I'm afraid you can't open another one.
Did you order the wrong colour by mistake, or did the seller send a different colour to the one ordered? If it was the seller's mistake, your payment provider e.g. credit or debit card should be able to help. In fact, if this is a UK business seller and they refuse to accept a return (which would have to be at your expense) your payment provider may still be able to help. Give them a call and ask for advice.
tressygirl
MentorAug 17, 2026 at 11:23 AMIf the wrong colour was sent , you will receive a full refund, but must follow the process for the return under eBay's 30 day MBG, Money Back Guarantee correctly.
If you are still within 30 days of the item's last estimated date for delivery, proceed this way:
Go right of the item in your Purchase History and from More Actions select Return this item. Select the reason Item Not as Described >> Does Not Match Description or Photos. The seller needs to either refund you in 3 days, or issue a pre paid return label for the return of their item. Once the item is received, they have 48 hours to refund you.
If this doesn't happen, you need to escalate to eBay, eBay step in and force the refund.
Listen to no excuses or promises from the seller to close the case early, and do not forget to escalate.
@sharonw7672