an item damaged in transit, how to sort it | Member To Member Support

incredible_how · 2025-12-18T20:24:43.425000Z

I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.I can select an option of damaged in transit but then it seems to say it will be returned to sender for refund. Will they have to foot the bill? I thought eBay dealt with Simple Delivery. Should I be approaching it a different way? Directly via Customer Services (automated assistant doesn't seem to understand damaged in transit - just not delivered or not as described...)

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an item damaged in transit, how to sort it | Member To Member Support | eBay UK