Locked
Discussion interactions are currently paused.
an item damaged in transit, how to sort it
I have received an item with a crack in it and the seller said it wasn't there when she listed and to ask eBay to sort it as it was Simple Delivery.
I can select an option of damaged in transit but then it seems to say it will be returned to sender for refund. Will they have to foot the bill? I thought eBay dealt with Simple Delivery. Should I be approaching it a different way? Directly via Customer Services (automated assistant doesn't seem to understand damaged in transit - just not delivered or not as described...)
10 comments
incredible_how
OP9 months agorather late update: After not having had the option for emailing eBay, it appeared so I sent an email, I didn't complete the returns form. EBay then sorted it via the email information, giving me a refund. Although confusingly the case is still pending, screen shot today
incredible_how
OP9 months agoHovering over the postage in the order details it reads: "This amount is paid to eBay for tracked and secure delivery to you." So that must be SD. (It was more than necessary for the item, but I guess people choose the recommended...)
Thank you for your reply
When I go through returns via damaged in transit, I reach:
"You'll receive a free return postage label to send the item back to the seller."
The seller thinks it should be dealt with by the courier, she has only done things pre SD, so had suggested I contact eBay or courier. And I'm thinking it should be eBay looking at it if SD. And I am thinking it looks like if I proceed any further it will simply be returned to the seller.
I have sent eBay an email this morning, last night there was no option for email coming up only automated assistant, not even any options to chat with a person (Buyer Protection help 24/7 wasn't really happening)
john1297576
Mentor9 months agoOpen a NOT AS DESCRIBED CASE Damaged in transit. That should then be dealt with by ebay.
As far as I am aware there is no case for Damaged in transit on its own, it has to be Not as described.
Ebay may be tightening up on this sort of claim, as I have always felt it was open to abuse, and no doubt ebay have realised this.
Having looked at available reasons, I suspect using just Damaged, would be assumed that seller had sent a damaged item, and not Damaged in Transit which is what ebay are supposed to cover.
incredible_how
OP9 months agoscreenshot:
tressygirl
Mentor9 months agoClick on... Item damaged during delivery.
If this was a Simple Delivery transaction eBay will fully refund you, you will not have to send the item back, and the seller gets to keep the payout for the item.
@incredible_how
incredible_how
OP9 months agoeven though it says: "You'll receive a free return postage label to send the item back to the seller."
tobiasd4
Mentor9 months agoEven if you have to return item to seller, it is free postage & you still get full refund.
incredible_how
OP9 months agoI didn't want the seller to be out of pocket...
tressygirl
Mentor9 months agoOpen a return case stating damaged in transit.
If this was a Simple Delivery item you will not need to send the item back and eBay will refund you.
If not a SD transaction, if the seller wants their item back first before refunding, they need to pay for the tracked return postage. I
If they don't, and 3 days pass with no refund to label for the return, you need to escalate the case to eBay, they step in and force the refund.
@incredible_how