Alleged breach of BBE Policy. | Member To Member Support

francheville911 · 2026-06-10T08:24:31.112000Z

Good morning,I have received a message informing me that as a seller my account does not meet the requirements of BBE Policy. They are threatening to suspend my account if I do not resolve the issue. I have reviewed the transaction referred to and I gave the buyer a full refund and told him to keep the item. He was happy and no negative feedback was left.I've had the usual "chat" with an agent who said that the matter must be referred to the Team and that I would receive an email within 48-72 hours. When previous queries have received a similar response I never hear from the so called "Team". Clearly I don't want my account suspended in respect of a transaction where both parties were happy with the outcome. The buyer did not lodge a complaint.Has anyone else had a similar situation?Thanks in advance for your help.Regards,David.

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Alleged breach of BBE Policy. | Member To Member Support | eBay UK