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Summary: 18catsrfurryfriends purchased a Lego model that arrived incomplete, with two pieces missing. They have followed up multiple times but have not received the missing pieces. They are considering whether to cancel the order, accept the model with a refund for the missing pieces, or report it as not received, and are seeking advice on the best course of action.
Purchased item on 1st Lego Model nothing to state that the item was incomplete, received email to say that 2 pieces were missing and he ordered from Lego have chased twice but saying have not turned up yest asked what bits were missing was not forthcoming.
Emailed today as of yet now response.
Which would the best option be.
A) say i do not want to wait any longer and ask them to cancel the order
b) say that i will take model as is with a refund to compensate for the missing bits
c) estimated delivery was 7th do a item not received
or is there another option
**peaseblossom**
Mentor1 month agoIf you don't mind the missing pieces you can ask for a partial refund. Otherwise you can ask them to cancel/refund. If you end up opening a "not received" case be sure to do that within 30 days.