Advice on returning label printer

Question

I purchased a label printer and I have tried for 4 days and on 3 pcs and I am unable to get the printer connected and when I do i cannot get the labels to print (I have the same model but it is now old with out any issues) can i return it an what option should i use it's not really a change of mind as I want it but cannot get it to work could understand if it was one pc but not on 3

Any advice

tressygirl · Accepted Answer

If you think it's faulty then open a case for Return this Item, selecting the reason Item is defective.

If the seller wants the item back first before refunding they need to pay and send a return tracked label, or refund you all before 3 days.

If they don't you escalate on day 4 , eBay step in, and force the refund.

Do not close the case early for any reason, and do not forget to escalate.

18catsrfurryfriends · Answer

Since seller has seen that i have done a return he is constantly emailing with a free qr code and to arrange a collection from evri I have already told him it will be sent by the rm label provided by ebay should I report him to be honest he is freaking me out a bit I did speak to ebay but they said don't worry about use the provided rm label but surely he cannot keep emailing do sellers know he reported them

18catsrfurryfriends · Answer

Have spent hours on the Internet even reinstalled software but no joy. As I say this has been done on 3 pc (also noticed that this was delivered by amazon which to me is not an issue but when i looked on amazon i noticed the comment "frequently reyurned"

What reason would I use to send it back

papso22 · Answer

If you believe the printer is faulty then return it. Have you looked for help on the Internet?