Adding tracking number to an item which my buyer has received | Member To Member Support

dmr111 · 2025-10-19T16:02:35.342000Z

HiMy buyer has received the item but wishes to make a return. I chose Royal Mail to send the item but did not add tracking at the time of posting. I have followed the instructions from ebay to add tracking but the option is never given in the drop boxes. I have also messaged eBay to ask for help but they keep advising me to follow the same steps…which are not helping.If I cannot add tracking then my buyer is unable to proceed. I have not encountered this problem before so any help would be appreciated.thankyou

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Adding tracking number to an item which my buyer has received | Member To Member Support | eBay UK