Adding tracking number to an item which my buyer has received

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My buyer has received the item but wishes to make a return. I chose Royal Mail to send the item but did not add tracking at the time of posting. I have followed the instructions from ebay to add tracking but the option is never given in the drop boxes. I have also messaged eBay to ask for help but they keep advising me to follow the same steps…which are not helping.

If I cannot add tracking then my buyer is unable to proceed. I have not encountered this problem before so any help would be appreciated.

thankyou

dmr111

1160 View listings

Posted 9 months ago·Last reply 9 months ago

1 comment

tressygirl

Mentor9 months ago

View listings

Here you go, and use a laptop / PC not the app pr mobile browser, try Chrome, it seems to work well with eBay.

Go to "Orders Paid & Dispatched"
Click on "View order details"
Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
Click on the "Add tracking" option
A box will come up with the current tracking number . Delete that and replace it with your tracking.

@dmr111