adding funds to make a refund

Question

I am trying to add funds in order to make a refund, but when I try to add card details the system comes up with an error. It says that "the fault is not yours but ours, try again" but it does not work.

Is there a problem with the system?

tressygirl · Accepted Answer

Be aware, if you are short on funds in your eBay Balance to make a refund eBay take those funds from your back up source which is usually your bank account you registered for eBay's Managed Payments.

If you still wish to add funds, which device or browser are you using? The app and mobile browser are sadly lacking in some options, so if using those, switch if you can to a laptop / PC and try Chrome, that works well with eBay.

Then, add funds here:

https://ppcapp.ebay.co.uk/myppc/wallet/list

@nicla_6991