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Add tracking not working
The Ebay's add tracking for sold items not working and throwing the below message
"
It's not you. It's us.
Our server is down and we’ll have things back to normal soon. If you still need help, visit our help pages."
How do we report this to ebay or find out the resolution ETA or status page.
7 comments
tobiasd4
Mentor10 months agoEasily solved correctly upgrade to business seller then no more SD.
https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710
**peaseblossom**
Mentor10 months agoWhy are you trying to add tracking? Are you using Simple Delivery?
bestoffersoutlet
OP10 months agoIts not the first time when Ebay somehow changes my shipping specs for the weight ans size that I find out occasionally after selling an item itsd. This leads to being unable to select right options post sale and requires sending separately. currently selected option is not suitable
thanks
bestoffersoutlet
OP10 months agoyes, I am set to use simple delivery
**peaseblossom**
Mentor10 months agoIf you used a different label first mark dispatched by opening the original pre-paid Simple Delivery label. It will remain unused and the cost will be automatically refunded to the buyer in 30 days (assuming you've got buyer pays postage on the listing).
Then you should be able add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking. That has to be done on a desktop browser.
bestoffersoutlet
OP10 months agoI hoped for this to be brilliant resolution to my problem but trying to mark as dispatched i got this
Mark as dispatched
**peaseblossom**
Mentor10 months agoYou don't mark it dispatched you just open the original label.