I have received a number of items recently that have been damaged in transit either by clumsy couriers or poor packaging. I have also received a number of items that were listed as "used" and then described as "untested" which should have been listed as "faulty". I have therefore opened a number of returns in recent weeks for damaged in transit and non-working items listed as "used". I have now received an email from eBay noting I appear to be having difficulty with my purchases...

Just to mention that we are not eBay, just other users like yourself. It's ironic that only yesterday we had a question from a seller aggrieved by the number of buyers using eBay's money back guarantee, and asking whether eBay kept any records of how many cases buyers open. I think your question answers theirs! As always, eBay never even sees the items concerned and judges performance by whatever factual information is available. This includes the number of cases o...

Accusatory email from eBay | Member To Member Support

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Accusatory email from eBay | Member To Member Support | eBay UK