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So I just got a message on my account telling me that my account has been temporarily paused. This seems to be because I wasn't responding to messages that I thought were spam / malicious. The messages I ignored were telling me that I owe money, but I DON'T. Not sure what to do next, as none of the provided prompts that I followed allowed me to simply contact Ebay - my need doesn't fit any of the available options. I'm stuck. Why is customer service so unhelpful these days. I've had a 100% record on Ebay for over 15 years, so this sucks. And what the f*** is a "label" that seems to be stopping me from posting this help request

brontosaurous

15 View listings

Posted 6 months ago·Last reply 6 months ago

7 comments

papso22

Mentor6 months ago

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You need to ask ebay why they think you owe them money. Use any topic to get through to the call back option.

brontosaurous

OP6 months ago

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Thanks for your suggestion. That’s EXACTLY what I’ve been trying to do, and why I contacted this community support, cos I'm unable to contact them. I can’t find a way to cos they don’t seem to allow me to actually write a msg to them. It appears I have to select one of the prompts but none are about my issue. I've tried selecting wrong prompts but they still don't allow me to write a msg. It's really assenine how difficult it is to get customer service, even when a company is screaming at you for a response.

Sent from Outlook for iOS<>

tressygirl

Mentor6 months ago

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Ask for a Call Back this is easier now as there's a direct link for this.

I strongly recommend contacting CS 8 a.m. on a weekday when the lines open for ' live agents' as then, there's more chance of Dublin answering. Try 9 a.m. this weekend, but only speak to Dblin, you'll hear if it's the dulcet tones of the Emerald Isles.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5190

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@brontosaurous

jckl1957

·6 months ago

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You are in the USA - or that is where your account is registered - so you would probably be better asking for help on the ebay.com boards.

brontosaurous

OP6 months ago

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Thank you for your advice jckl1957 - what EBay page is my msg being put on if it isn't the one where I live? I thought it would automatically go to where I am based. Yet another unexpected anomaly.
I appreciate you pointing this out but it just makes the situation even worse than it already was. Why would my msg not be in the EBay that is my home EBay? How could it go elsewhere? Is there anybody that can ACTUALLY help me with this stupid situation. All I need is to contact eBay.

Sent from Outlook for iOS<>

papso22

Mentor6 months ago

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You were logged into ebay.co.uk when you posted your question.

You need to make sure you are logged into ebay.com in future.

tressygirl

Mentor6 months ago

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Sorry, my bad for not checking where you are located!

As you are in the States, log out of this UK site, clear cache and cookies , log into www.ebay.com and contact Customer Services this way:

Contact eBay Customer Services this way, through their help pages.

https://www.ebay.com/help/home

Lines are open between 5 a.m. and 9 p.m. Pacific Time

@brontosaurous