Account suspended for selling fake item | Member To Member Support

isotrot · 2026-04-28T09:33:18.527000Z

Hello ebay community. I've received an email from ebay AI "police" telling me that an item that I'd listed breaches the selling of fake items policy . The email does not explain what it is in the description, the item details or in the photos that suggests that the item is fake. I do not sell fake or repro items - ever. All the items I list are 100% genuine. The restriction on my account t is totally unjustified, and yet there doesn't seem to be a way to appeal this with ebay. As far as their concerned you're guilty and the account is suspended for 7 days. Can someone please tell me what you're supposed to do in these circumstances. I've read my listing over and over, and there's nothing which suggests t me that the item is fake. In the photos there are clear photos of hallmarks, makers ID etc. The "account restrictions and suspension" page is totally useless. It simply sais not to list fake items! The item is no longer available of course, but it was: Item: 358485362316 Retired Pandora Pyramid Silver/14k 3 Solid Gold Hearts Bead Charm S925ALE Box If ebay use AI to check for real fake listings why is it picking up on, and marking non fake items as fake? If I can't report this to ebay how will the AI learn that it's made a mistake? I'm a customer of ebay, where is the customer support? Any help would be welcomed. Thank you. ps even posting this msg I was told it contained invalid HTML code...? What HTML code?

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Account suspended for selling fake item | Member To Member Support | eBay UK