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Account restriction
I have had an ebay account for over 20 years, both buying and selling.
4 weeks ago I got a message that my account was restricted and I needed to send in documentation which I did.
They have confirmed they have received it and it was correct etc but my account is still restricted.
I have spoken to them 3 times and finally today the woman I spoke with said there is no time frame to hear back from them and that my account could remain restricted permanently!!
How can they do this with no explanation??
I have over 500 positive feedback reviews, not sold or done anything unusual so am beyond frustrated with what is going on.
Anyone have an ideas or have had the same??
Thank you!
1 comment
fargvs
Mentor6 months agoWhilst awaiting eBay's decision, suggest a recheck and complete update of your account details to include valid UK based Bank details on file to make and receive payments (Not online Internet Banking) using these links and information here >
https://www.ebay.co.uk/help/help/selling/getting-paid/introducing-managed-payments-ebay?id=4795
https://www.ebay.co.uk/help/account/changing-account-settings/changing-account-settings?id=4193
https://www.ebay.co.uk/help/eua?id=5190