Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help | Member To Member Support

connecthq · 2025-12-10T10:12:04.844000Z

Hello everyone,I am posting here in hope that an eBay Moderator or someone experienced can guide me. My business is currently facing a very serious situation involving an account restriction, funds on hold, and now a case where a buyer received their item but was still refunded.1. Account Restriction & Funds on HoldMy eBay account connecthq was restricted without warning. I was told it was linked to several other accounts (names I do not recognise), even though:I am a fully registered UK businessI use a new laptop purchased recentlyI have 100% positive feedbackAll my previous cases were resolved as “no seller fault”I only operate one eBay accounteBay is holding £13,026.23 of my business funds for 190 days, which has completely disrupted my operations.I have already submitted:Full appealAll tracking numbersProof of businessGDPR Data Request (SAR)Contacted Seller Support multiple timesBut I still have no clarity.2. Serious INR Case Error (Buyer Received Item + Full Refund)This week, something even more concerning happened.Order ID: 21-13730-82510Tracking: TZ120004204207Item Value: £1,150Destination: TanzaniaTracking confirms:✔ Delivered on 05 Dec 2025✔ Collected by buyer✔ Receiver name: Kaukuyu Yusuph✔ Ruvuma Station delivery point✔ Delivered BEFORE buyer opened INR caseThe buyer opened an Item Not Received case on 10 Dec 2025, 5 days after collecting the parcel.The case was closed in under 20 minutes, and eBay refunded the buyer £1,150, even though they have the item in their hands.My appeal on the case was rejected almost instantly.This is a clear misuse of the INR process and is now a direct financial loss to my small business.3. No Buyer CommunicationThe buyer never contacted me before opening the case, and did not respond to any messages after the refund.4. What I Have Already DoneSent all tracking proofSubmitted appeal for reinstatementSubmitted GDPR SARFiled a complaint with Financial Ombudsman (Payments Division)Preparing Trading Standards complaintContacted relevant eBay departmentsPosted on X (@eBay_UK and @AskeBay)5. What I Need Help WithI am hoping that a community moderator or experienced seller can advise:How can I get this INR case manually reviewed?How can I ensure eBay checks the international delivery confirmation?How do I escalate linked-account false flags?Is there a dedicated appeals or Trust & Safety contact for UK sellers?What else can I do to resolve my account restriction and funds hold?6. I am a genuine small UK businessI have always:Shipped on timeProvided tracking for every orderResolved issues professionallyMaintained perfect feedbackFollowed eBay policiesThis situation is severely affecting my business, and I am desperate for a fair review.Any help, advice, or escalation support from moderators or experienced sellers would be truly appreciated.Thank you,Khawaja Shaheer ul HaqAccount: connecthq

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Account Restricted + Funds on Hold + Incorrect INR Refund Despite Delivery — Need Urgent Help | Member To Member Support | eBay UK